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1. Introduction
1.1 These Terms and Conditions govern the agreement between CapeTown.Solar and the client for the provision of SolarBot and HotBot services. By subscribing to our services, you agree to abide by these terms.
1.2 The service consists of hardware installation, quarterly maintenance, and ongoing support as specified.
2. Subscription and Payment
2.1 Subscriptions are billed annually at a fee of R5000, which covers quarterly maintenance and support.
2.2 Hardware costs are separate and include a one-time fee for SolarBot R1825.00 or both SolarBot & HotBot for R4750.00 plus an installation fee of R750 per device.
2.3 Payment is due upfront before installation and services commence.
3. Installation and Maintenance
3.1 Installation will be carried out by CapeTown.Solar’s certified technicians.
3.2 The subscription includes quarterly maintenance, where applicable, which may also include solar panel cleaning to ensure optimal performance.
4. Equipment Ownership and Warranty
4.1 All hardware remains the property of the client upon full payment.
4.2 Any defects or faults will be handled as per the manufacturer’s warranty terms.
5. Service Limitations
5.1 CapeTown.Solar will not be held liable for any interruptions or service delays caused by external factors such as load shedding or extreme weather conditions.
5.2 Customers are responsible for ensuring that all third-party devices connected to the system are compatible and functioning correctly.
6. Termination and Renewal
6.1 The subscription is based on an annual contract and will automatically renew each year unless terminated by either party.
6.2 To terminate the contract, a written notice must be provided at least 30 days prior to the anniversary date of the agreement.
6.3 If the notice is not received within this period, the contract will automatically renew for the next year, and the annual fee will be charged accordingly.
6.4 Upon termination, maintenance and support services will cease, and any remaining balances will be settled accordingly.
7. Liability and Indemnity
7.1 CapeTown.Solar will not be liable for damages caused by misuse or unauthorised modification of equipment.
7.2 Customers agree to indemnify CapeTown.Solar against any claims arising from third-party interference or improper installation by unauthorised personnel.
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